Europe’s Training Initiative for Civilian Crisis Management

ENTRi was an initiative funded by the European Commission (90%) and co-funded by its 12 implementing partners under the lead of the Center for International Peace Operations (ZIF) in Berlin.

The programme began in 2011 and was concluded in May 2019. The total budget of the programme since its inception was 8 million Euro. The implementing partners were from different Member States of the European Union and Switzerland.

ENTRi was created by the European Union's Instrument contributing to Stability and Peace and was guided by the European Commission's Service for Foreign Policy Instruments (FPI), which is co-located with the European External Action Service.

ENTRi's final narrative report is now available. It contains a detailed description of all the actions undertaken under the specific project.

Handbook

This handbook aims to accompany mission personnel,  the whole way through the mission and back home. It will serve as an introduction to crisis management missions with hands-on information and practical advice for everyday life and work in the field.
This handbook offers a concise and handy overview and illustrates relevant concepts in clear and simple language – to help stay ‘in control’ at all times.
Thanks to the European Commission and the ENTRi partners the present handbook, is and will remain available free of charge.

You can download the PDF versions in the available languages, from the links below (click on the images):

Handbook

  • In Control Handbook section on topography, Central African Republic; Mali; MONUSCO"I used many times lessons-learned from the Handbook, or should I say daily. It’s a good reminder about what I’ve forgotten since the officer’s academy. Especially in topography.
    Philippe Pons; Chief of Operations
  • In Control Handbook, EUPOL Afghanistan"It was useful to read the chapter, "How to cope with everyday reality in the field” and "Dealing with health and security challenges” from the "In Control Handbook”. It helped me to find out more about cultural sensitivity and diversity and how to work well with an interpreter in a mission."
    Florica Dragomir, Anti-Corruption Mentor
  • In Control is ideally suited as the definitive pre-deployment guide and in-mission aide-memoire, therefore I promote it as the recommended resource.
    Simon de Saint-Claire

e-Learning

Under ENTRi II the following free to use e-learning modules were developed:

Under ENTRi II the following free to use e-learning modules were developed:

Stress Management
This module provides tips for avoiding stress and helping you cope with stressful situations. When working in an international peace operation, high levels of stress are common. If exposure to sources of stress adds up or lasts too long, it can lead to physical and mental health problems. Therefore, it is important that you are aware of the causes and effects of stress, and that you know how to deal with them, identify your individual coping mechanisms, and protect your personal boundaries.
Inter-Cultural Competence
Within this course you will learn how to recognize and analyze intercultural challenges. In addition, you will better understand cultural differences. This will enable you to design effective actions and foster cooperation across cultures. (a new version will be released by December 2019 that will not require adobe flash player to be installed)

Nowadays, learning does not necessarily require you to sit in an actual classroom. e-learning is a convenient way to acquire new skills on your own schedule without having to leave your desk.

The list below provides you with various e-learning platforms, most of which offer web-based courses that are free of charge.

Click on the subjects below that interest you to find out more about some of the different e-learning courses that are available for crisis management.

An Introduction by UN DPKO ITS
  • No costs
  • Registration required
  • Target group: Newly appointed personnel to UN peacekeeping operations
  • Level of expertise: Basic

    Go to e-Learning 

ODIHR STO Election Observation:
  • No costs
  • Registration required
  • Target group: Potential election observers
  • Level of expertise: Basic

    Go to e-Learning 

EC/UNDP Partnership on Electoral Assistance:
    • No costs
    • Registration required
    • Target group: Potential election observers
    • Level of expertise: Basic

Go to e-Learning 

Further information:
    • Online Toolkit for Electoral Assistance

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ESDC (ENTRi Associate): History and Context of ESDP, European Security Strategy, Impact of the Lisbon Treaty (2010)
DCAF/ISSAT/UNITAR: Introduction to Security Sector Reform
  • No costs
  • Registration required
  • Target group: Individuals and groups interested in or working on SSR
  • Level of expertise: Basic

    • Go to e-Learning 

DCAF/ISSAT: Fundamentals of Strategic Advising in Reform Environments
  • No costs
  • Registration required
  • Target group: Designers of field initiatives, managers of country programmes and current/ future advisors
  • Level of expertise: Expert

    • Go to e-Learning 

DCAF/ISSAT: Police Integrity
  • No costs
  • Registration required
  • Target group: Police management and leadership
  • Level of expertise: Expert

    • Go to e-Learning 

Policing and Police Reform in Complex Environments
  • No costs
  • Registration required
  • Target group: Those who are currently engaged in, or plan to be engaged in, Police Reform or related processes

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Mediation Support Project (MSP): Interest Based Negotiations: An introduction to four negotiation principles for successful negotiations and the importance of empathy
  • No costs
  • Registration required
  • Level of expertise: Basic

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Mediation Support Project (MSP): Interpersonal Mediation: An introduction to mediation approaches, phases and techniques
  • No costs
  • Registration required
  • Level of expertise: Basic

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Partnership for Peace (PfP): Peace Mediation
  • Registration required
Further information:
  • UN DPA: Peacemaker UN for mediators, negotiators

Go to e-Learning 

  • Including apps:
  • Guidance for effective mediation

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  •  Guidance for addressing conflict-related sexual violence in ceasefire and peace agreements

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The Sphere Handbook in Action e-learning course

  • No costs
  • Registration required
  • Target group: Anyone involved in humanitarian response
  • Level of expertise: Basic

Go to e-Learning 

Swiss Development Cooperation (SDC): Project Cycle Management interactive
  • No costs
  • Registration required
  • Level of expertise: Basic

Go to e-Learning 

UN Department of Safety and Security (UNDSS): Basic Security In The Field
  • No costs
  • Registration required
  • Target group: Consultants and staff who are not yet officially in the UN system
  • Level of expertise: Basic

Go to e-Learning 

UN Department of Safety and Security (UNDSS): Advanced Security In The Field
  • No costs
  • Registration required
  • Target group: Consultants and staff who are not yet officially in the UN system
  • Level of expertise: Advanced

Go to e-Learning 

NEEDS project: Safety and Security in the Field for Short-Term Observers
  • No costs
  • Registration and approval of EU observation services required
  • Target group: Short-term observers
  • Level of expertise: Basic

Go to e-Learning 

EU: eHEST (Hostile Environment Security Training)
  • No costs
  • Registration required, only for staff currently engaged in EU civilian crisis management missions and staff that will be deployed to CSDP or EUSR missions
  • Target group: EU experts

Go to e-Learning 

EU: BASE (Basic Awareness in Security) & SAFE (Security Awareness in Fragile States)
  • No costs
  • Registration and approval by the European External Action Service required
  • Target group: Staff of EU institutions and diplomats
  • Level of experience: Basic

Go to e-Learning 

Anti-Corruption Authorities
  • No costs
  • Target group: AC and governance practitioners
  • Level of expertise: Basic

Go to e-Learning 

Regional Anti Corruption Initiative list with various Training Courses

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Firstaidforfree.com
  • No costs
  • Level of expertise: Basic

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Human Rights Education Associates (HREA) - basic course
  • Costs: $75
  • Registration required
  • Level of expertise: Basic

Go to e-Learning 

HREA – other courses
  • Costs: $500-700
  • Registration required

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UNODC
  • Registration required
  • Level of expertise: Basic

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Global Health Learning Early Childhood Development
  • Registration required

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International Committee of the Red Cross (ICRC) - Introduction to the basics of international humanitarian law
  • No costs
  • Target group: Non-specialized audiences
  • Available in French and English

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Human Rights Education Associates
  • Some short, free, e-courses

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Universidad Diego Portales in Santiago, Chile
  • Free Human Rights courses

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United Nations Institute for Training and Research (UNITAR)
  • Free courses
  • Registration required (sometimes application needed)
  • Courses take place at specific dates

Go to e-Learning 

Peace Operations Training Institute (POTI)
  • Free courses
  • Courses:
    • Principles and Guidelines for UN Peacekeeping Operations
    • An Introduction to the UN System: Orientation for Serving on a Field Mission
    •  Protection of Civilians
    • The Conduct of Humanitarian Relief Operations
    • Human Rights and Peacekeeping
    • Implementation of Security Council Resolution 1325 (2000) in Africa
    • Implementation of the UN Security Council Resolutions on the Women, Peace, and Security Agenda in Asia and the Pacific
    • Implementation of the UN Security Council Resolutions on the Women, Peace, and Security Agenda in Latin America and the Caribbean
    • Operational Logistical Support of UN Peacekeeping: Intermediate Logistics
    • Advanced Topics in UN Logistics: The Provision of Troops and Contingent Owned Equipment (COE) and the Method for Reimbursement

Go to e-Learning 

United Nations Office on Drugs and Crime (UNODC)
  • The access to this platform is reserved to officials of Member States, International Organizations, and other UN agencies and UNODC partners.
  • If you are interested in accessing the platform for learning purposes, please contact your closest UNODC office (http://www.unodc.org/unodc/en/field-offices.html) or contact UNODC directly at eLearning@unodc.org.

Go to e-Learning 

Coursera
  • For profit online courses

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Udacity
  • For profit online courses

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Khan Academy
  • Non-profit, educational website

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Alison "Advance Learning Interactive Systems Online"
  • Free online learning resource for basic and essential workplace skills

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Edx
  • EdX is a non-profit massive open online course (MOOC) platform
  • $25 for certification

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Massachusetts Institute of Technology (MIT) OpenCourseWare
  • MIT OpenCourseWare is a large-scale, web-based publication of MIT course material

Go to e-Learning 

SlideWiki
  • SlideWiki is an open web-based OpenCourseWare authoring system
  • It supports learning content authoring and management (including SCORM 2004 compliance) and tools for collaboration/crowd-sourcing, translation, communication, evaluation and assessment

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Udemy
  • Udemy serves as a for profit online platform that allows instructors to build online courses on topics of their choosing

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ATHA
  • Free e-learning modules

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United States Institute of Peace (USIP)
  • Costs: ca. $400
  • Open to anyone with an interest in gaining the knowledge and tools to prevent, mitigate, and resolve violent conflict and build lasting peace

Go to e-Learning 

PHAP
  • Only for members
  • Membership is 80€ per year
  • 2 years professional experience required

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International Development Law Organization
  • Registration required

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Skilled-Up
  • No costs
  • Different courses on general topics (political science)
  • No special prerequisites

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Harvard
  • Some free courses

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UN System Staff College
  • Costs: $600
  • At specific dates

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Kimmage Open & Distance Education
  • Limited places
  • Application needed
  • Costs: 400-500€

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Future Learn
  • List of free courses in ‘politics and the modern world

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ReliefWeb
  • Different related courses

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United States Institute of Peace (UN-CMCoord eCourse)
  • The United Nations Humanitarian Civil-Military Coordination eCourse
  • No Costs
  • Registration required

Go to e-Learning 

Off-the-shelf training packages

Crisis management and peacebuilding missions rely on the availability of well-prepared individuals. The training packages are available for free and contain core information and materials that will help strengthen or refresh the knowledge and skills of training organisers and subject-matter experts delivering or implementing trainings worldwide.

The packages can be edited and adapted according to need and local context. They include tested methodologies and learning objectives that captured past lessons learned of training providers. A dedicated ENTRi working group on package development was created for the task, consisting of eight members, all of which are experienced training institutes.

Packages are/will be accessible on topics such as generic Training of Trainers, Human Rights or Gender Mainstreaming.

Download the Package 

You will get access to:

  • a Human Rights Facilitator's Guide
  • Comprehensive HR course presentation slides
  • Sample In and Out Tests

Download the Package 

You will get access to:

  • a Gender Mainstreaming Facilitator's Guide
  • Comprehensive GM course presentation slides
  • Sample In and Out Tests

Download the Package 

You will get access to:

  • Evaluation Framework
  • Sample Course Evaluation Forms
  • Sample In- and Out-Tests
  • Sample 6-Month Post Questionnaire
  • Sample Training Impact Evaluation Mission (TIEM)

Download the Package 

You will get access to:

  • Mentoring, Monitoring and Advising
  • Sample Course Evaluation Forms
  • Sample In- and Out-Tests
  • Sample Training Impact Evaluation Mission (TIEM)

Download the Package 

You will get access to:

  • a Facilitator's Guide
  • a Participant's Manual
  • course presentation slides
  • course templates (agenda, course concept, logistical information, participant list)
  • handouts

Download the Package 

You will get access to:

  • a ToT Facilitator's Guide
  • a ToT Participant's Manual
  • ToT course presentation slides
  • ToT course templates (agenda, course concept, logistical information, participant list)
  • ToT handouts

Download the Package 

You will get access to:

  • Sample Course Evaluation Forms
  • Sample In- and Out-Tests
  • Sample 6-Month Post Questionnaire
  • Sample Training Impact Evaluation Mission (TIEM)

Download the Package 

You will get access to:

  • Sample Course Evaluation Forms
  • Sample In- and Out-Tests
  • Sample 6-Month Post Questionnaire
  • Sample Training Impact Evaluation Mission (TIEM)

Download the Package 

You will get access to:

  • Sample Course Evaluation Forms
  • Sample In- and Out-Tests
  • Sample 6-Month Post Questionnaire
  • Sample Training Impact Evaluation Mission (TIEM)

Download the Package 

You will get access to:

  • a ToT Facilitator's Guide
  • a ToT Participant's Manual
  • ToT course presentation slides
  • ToT course templates (agenda, course concept, logistical information, participant list)
  • ToT handouts

Download the Package 

You will get access to:

  • a ToT Facilitator's Guide
  • a ToT Participant's Manual
  • ToT course presentation slides
  • ToT course templates (agenda, course concept, logistical information, participant list)
  • ToT handouts

Download the Package 

You will get access to:

  • a Human Rights Facilitator's Guide
  • Comprehensive HR course presentation slides
  • Sample In and Out Tests
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